Support Escalations Associate
Job Description
The Company:
Outschoolâs mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.
We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings.About The Role:
As part of the Support Escalations team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience. Youâll become an expert in Outschoolâs inner workings, handling escalated customer tickets and supporting QA of other conversations. Weâre looking for someone with strong investigative, decision-making
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About Outschool
Outschool is hiring for the Support Escalations Associate role. Visit their website to learn more about the company and their culture.