Customer Support Specialist

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.  We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam. Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand. 🌟 About the role We're seeking a Customer Support Specialist who can confidently handle complex financial and equity-related inquiries while delivering exceptional customer experiences. The ideal candidate combines technical aptitude with strong communication skills, able to simplify complex cap table and equity concepts for founders and startup teams. You'll thrive in our remote-first, high-growth environment if you're passionate about helping founders and startups succeed.  🛠 What you'll do - Effectively and efficiently resolve customer inquiries via email, phone, and chat - Create well-articulated, personalized responses for a variety of customer requests - Triage incoming requests and spot trends in customer issues to share with the rest of the team - Identify, reproduce, and report bugs for the engineering and product team - Understand and respond to support metrics and drives for improvement - Document and create assets to support the customer’s understanding of the product - Coverage for 9:00 AM – 5:00 PM Pacific Standard Time 🙌 What you bring - 2+ years of experience working in customer support - Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature - Ability to communicate technical issues in a simple, user-friendly manner - Passionate about delivering a positive customer experience  - Empathy and tact when working with customer issues under pressure 

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